Spirit Casino Privacy Policy

At Spirit Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at Spirit Casino.com, including via the Spirit Casino app and any related platforms. We encourage you to read this document carefully before using our services. By registering an account or continuing to use our site, you acknowledge that you have read and understood the terms set out below.

Who We Are

We are Dama N.V., a company registered in Curacao (registration number 152125), with our registered address at Scharlooweg 39, Willemstad, Curacao. We operate Spirit Casino under a Curacao e-gaming licence, No. OGL/2023/174/0082, issued by the Curacao Gaming Control Board (GCB). As the data controller, we are responsible for the personal information you provide to us when you access Spirit Casino online.

Information We Collect

When you interact with our platform — whether through the web browser, via spirit casino app download, or through our native iOS and Android apps — we may collect the following categories of personal data:

Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username and password (encrypted)
• Copies of identification documents submitted during KYC verification

Financial and Transaction Data

• Payment method details (card numbers, e-wallet accounts, crypto wallet addresses)
• Deposit and withdrawal history
• Bonus and promotional activity, including use of any spirit casino promo code
• Transaction amounts and currency preferences

Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, session duration, and click behaviour
• App usage patterns when using the spirit app on iOS or Android
• Cookies and similar tracking technologies (see our Cookie section below)

Communications Data

• Messages sent to us via live chat or email at support@Spirit Casino.com
• Records of support interactions and complaints
• Marketing preferences and opt-in/opt-out choices

How We Use Your Information

At Spirit Casino, we use the data we collect for the following purposes:

• To create and manage your player account, including spirit login authentication and account security
• To process deposits, withdrawals, and verify payment methods
• To carry out identity verification (KYC) as required under our licence obligations
• To detect, prevent, and investigate fraud, money laundering, or other unlawful activity
• To deliver and improve our gaming services, including personalising your experience on the Spirit Casino platform
• To administer bonuses, promotions, cashback offers, and loyalty rewards through our VIP Club
• To send you transactional and, where permitted, promotional communications
• To comply with applicable laws and regulatory requirements
• To respond to your enquiries and provide customer support

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil the agreement you enter into when registering at Spirit Casino online.
• Legal obligation: We are required by our licence and applicable regulations to collect and retain certain data, including identity documents.
• Legitimate interests: We may process data to protect our business, detect fraud, and improve our services.
• Consent: Where you have given us explicit consent, such as to receive marketing emails or promotional updates about spirit casino no deposit bonus offers.

Cookies and Tracking Technologies

Our Spirit Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how players interact with our platform. We use:

• Essential cookies: Required for the website and spirit casino login functionality to operate correctly.
• Analytics cookies: Used to understand how visitors use our site so we can improve it.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You may control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and banking partners to facilitate transactions
• Game providers and software suppliers who deliver content on our platform
• KYC and anti-fraud service providers for identity verification
• Regulatory and law enforcement authorities where legally required
• Our affiliate network, N1 Partners (affiliates@n1.partners), solely for programme administration
• IT service providers who support the operation of Spirit Casino infrastructure

All third parties we work with are required to handle your data securely and in compliance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period following account closure as required by law or our licensing obligations. Financial records and identity documents may be retained for a longer period to comply with anti-money laundering regulations. Please note that dormant accounts are subject to a maintenance fee of 25 EUR per month after 12 months of inactivity, and we may continue to hold your data during this period.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent at any time where processing is based on consent
• Request data portability in a structured, machine-readable format

To exercise any of these rights, please contact us at support@Spirit Casino.com. We will respond to your request within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. Our Spirit Casino platform uses SSL encryption for all data transmissions. Access to personal data is restricted to authorised personnel who require it to perform their duties. Despite our best efforts, no online platform can guarantee absolute security, and you use our services at your own risk in this regard.

International Data Transfers

As a Curacao-licensed operator, we may transfer your data to countries outside of your jurisdiction. We take steps to ensure that any such transfers are carried out in accordance with applicable data protection requirements, including through the use of standard contractual clauses or equivalent safeguards where necessary.

Responsible Gaming and Data

We use the data we collect to support responsible gambling practices. This includes monitoring playing patterns, enforcing self-exclusion requests, and complying with limits you set on your account. We take our duty of care seriously and may use your data to reach out if we identify signs of problem gambling behaviour.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by email or by posting a prominent notice on the Spirit Casino website. Your continued use of our services following any such update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to contact our support team. We are available 24/7 via live chat on Spirit Casino.com or by email at support@Spirit Casino.com. We are dedicated to addressing your concerns promptly and transparently.