Responsible Gaming at Spirit Casino

Our Commitment to Safer Play

We believe that a healthy gaming environment starts with transparency and education. At Spirit Casino, we operate under a Curacao e-gaming licence (No. OGL/2023/174/0082), issued by the Curacao Gaming Control Board to Dama N.V. — meaning we are bound by strict regulatory standards when it comes to player protection. But beyond meeting legal requirements, we at Spirit Casino genuinely want every session on our platform to be enjoyable, balanced, and within your personal limits.

Our approach to responsible gaming is built on three key pillars:

• Prevention — giving you tools before problems develop
• Awareness — helping you recognise early warning signs
• Support — connecting you with the right help when you need it

Tools We Provide to Keep You in Control

Here at Spirit Casino, we've developed a suite of responsible gaming tools that you can access directly from your account. These features are designed to put you firmly in the driving seat of your own experience.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to ensure your spending stays within a comfortable range. Once a limit is in place at Spirit Casino, it takes effect immediately when you lower it — protecting you right away. Increases, however, require a cooling-off period to prevent impulsive decisions.

Session Time Limits

We at Spirit Casino allow you to set maximum session durations so your gaming time stays manageable. You'll receive a notification when your chosen time is approaching, giving you a natural pause to reassess whether you'd like to continue.

Reality Checks

Our Spirit Casino platform can send you regular in-session reminders showing how long you've been playing and how much you've spent. These gentle nudges are designed to keep you grounded and informed throughout your session.

Loss Limits

At Spirit Casino, you can define how much you're comfortable losing within a set time period. Once your loss limit is reached, we'll stop you from placing further bets until the limit resets — helping you avoid chasing losses.

Self-Exclusion

If you feel you need a more significant break, Spirit Casino offers both temporary and permanent self-exclusion options. A temporary exclusion can range from a short cooling-off period to several months. If you choose permanent exclusion, we will close your account and ensure you can no longer access our platform. Please contact our support team via live chat or email at support@Spirit Casino.com to activate this option immediately.

Recognising Problem Gambling

We at Spirit Casino want to help you recognise the signs that gaming may be becoming a problem. It's not always easy to see, which is why honest self-reflection matters. Ask yourself the following questions:

• Do you find yourself spending more money than you originally planned?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you tried to cut down on gambling but found it difficult?
• Do you feel irritable or restless when you're not playing?
• Are you borrowing money or selling possessions to fund your gaming?
• Have friends or family expressed concern about your gambling habits?
• Do you continue playing in an attempt to win back money you've lost?

If you answered yes to any of the above, it may be time to take a step back. At Spirit Casino, we encourage you to reach out to our support team or contact a professional organisation for guidance. There is no shame in seeking help — it takes courage, and we're here to support you.

External Support Organisations

While our Spirit Casino tools can help you manage your gaming behaviour, sometimes professional support is the most important step. We strongly encourage you to reach out to any of the following organisations if you feel your gambling is causing harm:

Protecting Minors

At Spirit Casino, we have a strict zero-tolerance policy when it comes to underage gambling. You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to register and play on our platform. During our KYC (Know Your Customer) verification process, we carefully check identity documents to confirm the age of every player.

We at Spirit Casino also recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. Tools such as Net Nanny, Cybersitter, and Gamblock can help restrict access to online gaming platforms on shared devices.

If you suspect that a minor has accessed our Spirit Casino platform, please contact us immediately at support@Spirit Casino.com and we will investigate the matter without delay.